8 Steps to a friendly customer service approach


  1. Treat them as you would your friends.
  2. Follow up with thank you letter or a note.
  3. Offer incentives: discounts, referrals or rewards
  4. Tell them why they should spend their money with you rather than with a competitor.
  5. Tell them why you provide better or faster service
  6. Tell them why your quality is higher than the leading competition.
  7. Ask them how can you improve or change to fit their needs.
  8. What will the customer’s benefit be after doing business with you so that they won’t get elsewhere?

Smile and be professional


“The man who does not work for the love of work but only for money is not likely to neither make money nor find much fun in life.”   –Charles M. Schwaab

10 Tips on Web Presence

  • Create a professional look.
  • Create visually pleasing pages.
  • Create a page for each product/ service.
  • Keep tabs to 7 (add sub pages if needed)
  • Contact information on top of the pages.
  • Forms to capture traffic.
  • Create great content.
  • Add value.
  • Create free offers.
  • Create opportunities to connect offline.

Have FUN

“Imagination is more important than knowledge…” -Albert Einstein

10 smart solutions for the small business

  1. Keep tabs on your e-mail
  2. Keep notes in one place
  3. Make a plan
  4. Keep files accessible
  5. Backup files
  6. Passwords and other info secured
  7. Make shortcuts to save time
  8. Automate process
  9. Keep projects scheduled
  10. Stay informed

“Don’t wait. The time will never be just right.” – Napoleon Hill

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